Shipping Policy

Order Processing

Processing time varies by item and order and is separate from the time your package spends with the carrier. We confirm the order and prepare it for shipment before carrier transit begins.

If your order is delayed before shipment, we'll contact you with an updated estimate and the option to wait or cancel for a refund.

Shipping & Handling

Eligible small OEM service parts: $9.95 flat ground shipping per order within the 48 contiguous states and Washington, DC. This rate applies to the parts in our OEM Service Parts collections.

Other standard items have a $30 ground shipping and handling charge. Boards have a separate $200 ground shipping and handling charge. Orders containing items from more than one shipping group may combine these charges at checkout.

Shipping and handling charges are shown at checkout before payment. Review the amount before completing your order.

Ground Shipping & Delivery

We ship most orders with UPS Ground. Another appropriate carrier or service may be used for your order.

Transit time starts when the carrier receives your package. Delivery estimates can change with the destination, carrier schedules, weather and other conditions, and are not guaranteed.

Order Tracking

We'll send your tracking information by email. A “label created” status does not mean the carrier has received your package. Updates may take time to appear; check the tracking link for the carrier's latest status and delivery estimate.

Lost or Damaged Packages

Damaged, defective, or incorrect items: If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will cover return shipping and send a replacement or issue a full refund at no cost to you, as described in our Return & Refund Policy. Keep all original packaging and photograph damaged items before contacting us.

Lost packages: If your package is marked delivered but not received, contact us within 7 days of the expected delivery date. We will open a carrier investigation on your behalf. Resolutions may include a replacement or store credit depending on the situation.

Email support@desertvalleypowersports.com with your order number and details.

Shipping Destinations

We currently ship only to the 48 contiguous states and Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.